Terms & Conditions | dorahoki Official Online Casino Malaysia

1. Acceptance of Terms

By accessing, registering, or using the services provided by dorahoki, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you (the user) and the platform operators.

We reserve the right to update these terms at any time. Continued use of the platform following any modifications constitutes your acceptance of the revised terms. We encourage users to review this page regularly.

2. Eligibility

To use our services, you must meet the following criteria:

• You must be at least 18 years of age, or the higher legal minimum age in the jurisdiction where you reside.
• You must possess the full legal capacity to enter into this agreement.
• You must reside in a region where our services are legally permitted; access from restricted regions is strictly prohibited.

3. Account Registration and Security

Registration Accuracy

Users must provide accurate, current, and complete information during registration. Providing false details may lead to account termination and forfeiture of funds.

Verification (KYC)

To ensure security and compliance, we require identity verification (Know Your Customer) before processing withdrawals. We may request government-issued IDs or proof of address.

Account Limits

Only one account is allowed per individual, household, or IP address. Multiple accounts detected will be closed, and any associated winnings may be voided.

Security Responsibility

You are solely responsible for maintaining the confidentiality of your login credentials. If you suspect your account has been compromised, contact our support team immediately through the channels provided on this site.

4. Deposits and Withdrawals

Payment Methods

We support various payment categories, including e-wallets and bank transfers. Only payment methods registered in the name of the account holder will be accepted.

Limits and Processing

Deposit and withdrawal limits, as well as processing times, are displayed within your account dashboard and may vary depending on the chosen payment method and our partner payment providers.

Withdrawal Verification

Payouts are subject to verification. We reserve the right to withhold funds until the user has completed all required KYC procedures.

5. Bonuses and Promotions

All promotional offers are subject to their own specific terms and conditions. Please visit our Promotions Page for current offers.

Wagering Requirements

Wagering (or playthrough) requirements mean that bonus funds must be bet a specific number of times before they can be withdrawn as cash.

Bonus Funds Management

Bonus funds are kept separate from cash balances. In most cases, cash balances are utilized before bonus funds are activated.

Maximum Bet and Abuse

Maximum bet limits apply while a bonus is active. Bonus abuse—including the use of multiple accounts to claim the same offer—is strictly prohibited and will result in the removal of bonuses and possible account suspension.

6. Game Rules and Fair Play

RNG and Fairness

All game outcomes are determined by certified Random Number Generators (RNG) provided by our licensed game suppliers to ensure total fairness and unpredictability.

Technical Glitches

In the event of a technical failure or interruption during a game round, the round may be voided, and the original stake refunded to the user's balance.

Dispute Resolution

Disputed rounds will be investigated based on game logs provided by the software supplier. The supplier's decision is generally final.

7. Prohibited Activities

The following activities are strictly forbidden:

• Fraud, collusion, or the use of bots and automation software.
• Arbitrage betting or hedge betting to guarantee a win.
• Initiating chargebacks through payment providers without contacting support first.
• Exploiting technical glitches or bugs for financial gain.
• Money laundering or using third-party payment methods.

Violation of these rules will lead to immediate account suspension and the forfeiture of all funds.

8. Responsible Gambling

We are committed to providing a safe gaming environment. Players can access tools to manage their gambling, including:

• Deposit limits and session reminders.
• Cool-off periods and self-exclusion.

Once a self-exclusion period is set, it cannot be cancelled early. For more information, please visit our Responsible Gaming page.

9. Intellectual Property

All content on this site, including text, graphics, logos, and branding, is the property of dorahoki. Users are prohibited from reproducing, distributing, or modifying any content without express written permission.

10. Availability and Liability

Services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access and may temporarily suspend services for maintenance or reasons beyond our control.

Obvious errors in displayed odds, account balances, or payouts (palpable errors) will be corrected by the platform.

11. Suspension and Termination

We reserve the right to suspend or close any account for breach of these terms, suspected fraud, or inactivity. During an investigation, funds may be temporarily frozen. Once resolved, remaining legitimate balances will be handled according to our internal policies.

12. Data Protection

Your privacy is important to us. The collection and processing of your personal data are governed by our comprehensive Privacy Policy.

13. Complaints and Disputes

We aim to resolve all issues internally. If you have a complaint, please provide your account details and a clear description of the issue via our support channels.

If a dispute remains unresolved after our internal process, it will be handled in accordance with the laws applicable to Malaysia.

14. Changes to These Terms

We may update these terms from time to time to reflect changes in service or regulations. The "Effective Date" at the top of this page indicates the latest version. Please check this page periodically for updates.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please reach out to us: