Privacy Policy | dorahoki Official Trusted Gaming Platform

Welcome to dorahoki. This Privacy Policy outlines how we handle your personal information when you use our platform. This policy applies specifically to our services provided within Malaysia.

Please be aware that this policy only governs the dorahoki website and app. If you click on a link to a third-party website or service, we are not responsible for the privacy practices of those external entities. We encourage you to read the privacy policies of any third-party site you visit.

To provide a secure and seamless gaming experience, we collect the following categories of data:

We gather information through three primary channels:

• Directly from you: When you register an account, fill out KYC forms, or contact support.
• Automatically: Through cookies and server logs while you navigate our platform.
• Partner Providers: From our partner payment processors and verification services to ensure the authenticity of your data.

Your data is used exclusively for legitimate operational and legal purposes:

• Account Management: Maintaining your profile and providing access to the platform.
• Financial Transactions: Processing your deposits and payouts efficiently.
• Security & Compliance: Verifying age and identity to prevent underage gambling, fraud, and multi-accounting.
• Service Optimization: Personalizing your experience and improving website functionality.
• Legal Obligations: Complying with applicable laws and regulations for gambling operators in Malaysia.
• Marketing: Sending promotions only if you have explicitly opted-in to receive them.

We do not sell your personal information to third parties. Data is only shared under the following circumstances:

• Essential Service Providers: With our partner payment gateways, identity verification services, and technical infrastructure providers.
• Legal Requirements: When compelled by law to share information with relevant authorities to prevent money laundering or other illegal activities.

We implement robust security measures to safeguard your information:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
• Access Control: Internal access to personal data is strictly limited to authorized personnel who require it for their job functions.
• Payment Isolation: Sensitive payment details are handled by secure gateways, ensuring we never store full credit card numbers on our servers.
• Continuous Monitoring: We employ active monitoring to detect and block unauthorized access attempts.

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your location and the nature of your data, you have the following rights:

To exercise these rights, please contact our support team via the channels available on this site. Note that even after account closure, certain data must be retained for a specific period as required by gambling and anti-money laundering rules in Malaysia.

We retain your personal information only for as long as is necessary to provide our services. Generally, this is tied to the lifecycle of your account. Once an account is closed, we retain data only for the duration required by applicable law in Malaysia to satisfy regulatory and auditing obligations.

Our platform is strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, the account will be terminated immediately and any funds will be handled according to our terms.

Parents or guardians who become aware of a minor using our platform are encouraged to report the account to our support team via the /support/ page.

To provide a global standard of service, some of our technical and payment providers operate outside of Malaysia. By using our services, you acknowledge that your data may be transferred to these regions. We ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed about how we manage your data.